Shipping policy

Thank you for choosing Sironex Healthcare. We are committed to delivering high-quality surgical and medical instruments safely and efficiently to customers worldwide.

1. Order Processing

All orders are processed within 3–7 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order is shipped, you will receive a shipping confirmation email with tracking details.

2. International Shipping

Sironex Healthcare ships products to customers worldwide. Shipping times may vary depending on the destination country, customs clearance, and local courier services.

Estimated international delivery time: 7–15 business days depending on the location.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight and size
  • Shipping carrier rates

Any applicable customs duties, import taxes, or local charges are the responsibility of the customer.

4. Shipment Tracking

After dispatch, customers will receive a tracking number via email. You can track your shipment using the provided tracking link.

5. Delays in Shipping

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  1. Customs clearance procedures
  2. International shipping regulations
  3. Weather conditions or logistical issues

Sironex Healthcare is not responsible for delays caused by shipping carriers or customs authorities.

6. Damaged or Lost Packages

If your package arrives damaged or missing, please contact us within 48 hours of delivery with photos of the packaging and product. Our support team will investigate the issue and assist with a replacement or resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Sironex Healthcare is not responsible for delays or lost shipments caused by incorrect addresses provided at checkout.

International Shipping & Customs Duties

Sironex Healthcare ships surgical and laparoscopic instruments to customers worldwide. Delivery times may vary depending on the destination country, shipping carrier, and customs clearance procedures.

Please note that international orders may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are not included in the product price or shipping cost displayed on our website.

All customs duties, taxes, and import-related charges are the sole responsibility of the buyer. We recommend contacting your local customs office for information about potential charges before placing an order.

Any delays caused by customs processing are outside the control of Sironex Healthcare.

Contact Us

For any shipping-related inquiries, please contact:

Sironex Healthcare
📧 Email: support@sironexhealthcare.com
🌐 Website: www.sironexhealthcare.com

  • Gmail: sironexhealthcare@gmail.com
  • Phone: +91 80872 52259
  • Address: Shop No. 45, Building No. 2, Ostwal Ornate, Near Jain Temple, Jesal Park, Bhayandar East, Thane, Mira Bhayandar, Maharashtra – 401105, India