Frequently Asked Questions (FAQ)

📦 1. Do you ship internationally?

Yes, Sironex Healthcare supplies surgical instruments worldwide with secure packaging and reliable logistics partners.

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💰 2. Are customs duties included in the price?

No, customs duties, taxes, and import charges are the buyer’s responsibility as per their country regulations.

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🛠️ 3. What is the product quality standard?

All our products are ISO & CE certified and go through strict quality control before dispatch.

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🚚 4. What is your delivery time?

Delivery usually takes 5–10 business days internationally, depending on location and shipping method.

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📄 5. Do you provide export documentation?

Yes, we provide all required documents including invoice, packing list, and certificates.

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🏷️ 6. Do you offer OEM / private labeling?

Yes, we offer custom branding and OEM services for bulk orders.

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📞 7. How can I contact you quickly?

You can reach us via WhatsApp for faster response or email for detailed inquiries.

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💳 8. What payment methods do you accept?

We accept secure international payments through trusted payment gateways.

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🔄 9. Do you offer returns or warranty?

Yes, we provide warranty support on our products. Contact us with order details for assistance.

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📊 10. Can I get bulk pricing?

Yes, we offer special pricing for bulk and distributor orders.

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🧪 11. Are your instruments reusable or disposable?

We offer both reusable and single-use instruments, depending on product type.

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📦 12. How are products packaged?

All products are packed with safe, export-quality packaging to ensure damage-free delivery.

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🌍 13. Which countries do you supply to?

We supply to multiple countries worldwide, including hospitals, clinics, and distributors.

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🧾 14. Can I request a product catalog?

Yes, you can request our latest product catalog (PDF) via email or WhatsApp.

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⏱️ 15. What is your response time?

Our team typically responds within 24 hours, and much faster on WhatsApp.