Refund policy

At Sironex Healthcare, we are committed to providing high-quality surgical and medical instruments to healthcare professionals worldwide. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Products may be eligible for return if:

  • The return request is submitted within 7 days of delivery.
  • The item is unused, unsterilized, and in its original packaging.
  • The product is damaged during transit, defective, or incorrect item received.
  • All original labels, accessories, and packaging are included.
  • Due to medical hygiene and safety standards, used or sterilized surgical instruments cannot be returned unless they are proven defective.

2. Non-Returnable Items

The following products are not eligible for return:

  • Used or sterilized medical instruments
  • Customized or special-order products
  • Items damaged due to improper handling or misuse
  • Clearance or final sale items

3. Return Process

To request a return:

  1. Contact us at sironexhealthcare@gmail.com within 7 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our team will review the request and provide return instructions if approved.
  4. Customers may be responsible for return shipping costs, unless the item was damaged or incorrect.

4. Refund Policy

  1. After the returned product is received and inspected:
  2. Refunds will be processed within 5–7 business days.
  3. Refunds will be issued to the original payment method used during purchase.
  4. Shipping charges, customs duties, and taxes are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery and provide clear photos of the item and packaging. After verification, we will arrange a replacement or refund.

6. International Orders

For international shipments:

  • Customers are responsible for customs duties, import taxes, and local charges.
  • Return shipping costs may vary depending on the destination country.
  • Refunds will be issued only after the returned item is received and verified.

7. Contact Information

For any questions regarding returns or refunds, please contact:

Sironex Healthcare
📧 Email: support@sironexhealthcare.com
🌐 Website: www.sironexhealthcare.com